Discussions on how Artificial Intelligence (AI) will impact the retail sector is rampant, but that is not the only tool retailers are looking at to improve their customer experience. Augmented Reality (AR) is slowly becoming more popular within the retail...
Technology based solutions to supplier engagement offer a range of capabilities that support consumer businesses in addressing sustainability challenges in their supply chain, by promoting transparency, accountability, and collaboration. Our recent C-suite barometer 2024 report revealed that reviewing supply chains, operations and...
In the ever-evolving landscape of luxury consumption, the concept of resale has emerged supreme, reshaping traditional notions of exclusivity, accessibility, and sustainability. From vintage treasures to contemporary fashion staples, the resale market has captured the imagination of consumers worldwide, offering...
The junction of sustainability and digitalisation in China's dynamic market presents both challenges and opportunities. Julie Laulusa, Member of Mazars’ Group Executive Board and Managing Partner for Mainland China, guides us through the paradoxes that are redefining consumer behaviour, and...
The consumer sector has undergone significant digital transformation in recent years, with the exponential rise in online retail. This revolution now comprises ESG, with companies striving to accelerate sustainable practice through the optimisation of digital tools. As detailed in our...
The learnings from consumer collaborations demonstrating best practice to get ahead, collectively, to build a more sustainable brand, purpose and growth plans. We’ve seen some record breaking and first of their kind collaborations in the last 12-18 months. From Gucci...
The relentless pace of transformation in the consumer sector has created skills gaps and is impacting decisions on hiring new talent or investments in upskilling. Both new and emerging technologies and change in values across generations have shifted the work...
With the legal landscape tightening environmental, social and governance (ESG) requirements across various territories, mid-market consumer businesses are at a crossroads. How do they meet the ESG challenge and grasp the opportunity on offer, but without putting their existing business...
For many food and beverage companies the drive towards improved environmental, social and governance (ESG) performance is a challenge driven by consumer demand. As detailed in our ‘Sustainable, smart and synchronised: using technology to accelerate the ESG transition’ report, there...
As detailed in our ‘Sustainable, smart and synchronised: using technology to accelerate the ESG transition’ report, the impact of environmental, social and governance (ESG) on the consumer sector brings new strategic choices. That’s particularly true for mid-market businesses, who often...
Business models across the consumer sector have shifted, as companies adapt to a new, multi-channel world, rather than simply putting physical products on store shelves. Shoppers’ conflicting demands – as both consumers and citizens – are creating new and sometimes...
The adage ‘the customer is always right’ is a staple of the consumer sector – and with good reason. Consumer demands are constantly shifting and, with it, so are their behaviours, aspirations and desires, all of which affect the triple...
This year’s COP28 event – the United Nations’ annual climate change conference – will include the first global stocktake, an analysis that will offer a comprehensive assessment of the progress being made against climate change since the adoption of the...
In the coming years, the economy is expected be strongly affected by the resource scarcity and climate change, which will require companies to fundamentally reshape their business model to enable a considered approach to different environmental and societal challenges. In...
The consumer sector is in the midst of international transformation. Global trends and macroeconomic pressures including inflation, geopolitical conflict, regulatory change and a spike in e-commerce driven by the pandemic have all accelerated the pace of change. To ride out...
Consumer companies are currently facing a triple challenge: meeting parallel but contradictory customer demands, prioritising sustainability at the forefront of a commercial business, and staying in the top tier of innovation. Isabelle Massa, Partner & Global Head of Consumer sector,...
While boomers and millennials are scratching their heads trying to understand the concept and value of digital fashion, Gen Z and Alpha consumers not only understand but are happy to allocate a growing share of their wallets to digital fashion...
E-commerce has risen across the business-to-business (B2B) landscape over the past two years at a record pace due to the paradigm shift that Covid-19 disruptions have brought. But how does a company that sells exclusively to other businesses capitalise on...
While US sustainability reporting regulations are less mature than Europe, there is recognition in the US that sustainability needs to be considered more comprehensively than simply a compliance or quality function. But for many privately owned businesses (POBs) in the...
Faced with high inflation and a cost-of-living-crisis, retailers are under significant pressure. What steps can supply chain leaders take to help their businesses stay profitable? It’s a difficult moment for businesses in almost every sector. High inflation, energy price rises...
Not so long ago, Mazars tricked their way into the head office of a High Street retailer. Tailgating workers through two security doors, the team set up to work on vacant desks, as if they were employees, and spent the...
Most leaders are acutely aware that e-commerce plays an essential role in businesses today. Globally, the e-commerce market is projected to reach $6.17 trillion by 2023. But not all e-commerce initiatives are created equally, and often it is used as...
Trends in the consumer sector are moving at a faster pace than ever. The shifting geopolitical landscape is influencing supply chain behaviours, and tough economic conditions following the pandemic are transforming consumer behaviour. Additionally, the ongoing trends of shrinking operating...
Retailers rapidly responded to the pandemic by digitally transforming and need to make sure internal control environments have evolved at the same pace. Retailers are facing steep energy prices, supply chain issues and rising inflation, alongside the three significant events...
Matt Dalton, Partner, explores the need-to-know issues and latest trends in the consumer sector in a series of short and informative videos. Consumer sector insight – May 2022 https://youtu.be/1XSNikHnB-8
For many, the pandemic has encouraged a period of reflection and Chinese consumers are no exception. In Q2 of 2021, we surveyed over 4,000 participants in Mainland China to uncover a shift in spending priorities. Here’s what we learned. China...
Following the conclusion of COP26 in Glasgow, the focus on the UK’s commitment to achieving net-zero emissions by 2050 is taking centre stage. With the Government committing to significant reductions in emissions alongside rapid policy and regulatory change, businesses need...
Changing customer expectations, new technological capabilities and the quest for sustainability are the main forces shaping the future of the luxury sector, according to recent guests on a new Mazars podcast. 'Let’s talk luxury' is a podcast series featuring luxury...
The security of digital technology is essential for a consumer sector business in order to protect its brand and support its financial sustainability. The pandemic has significantly disrupted this industry - including those producing packaged goods, food and beverages, clothing...
The luxury sector is exploring new methods of collaboration to adapt to evolving market expectations. These brand partnerships are influencing and powering how the sector reaches new audiences, guarantees authenticity, and meets the growing demand for more sustainable products. The...
Mazars’ inaugural C-suite barometer captures the views of over 500 senior executives from around the world. Conducted in Q3 2020, with a pulse check in Q4, the survey found that, although most business leaders were positive about their growth prospects,...
Luxury brands need to invest in sustainability and implement more circular practices if they want to appeal to the customers driving their growth. Fashion houses that carry on doing what they have always done risk falling behind - according to...
Historically, Environmental, Social and Governance (ESG) factors have taken a back seat to financial performance in the corporate world. And in the interest of performance measurement, companies have often made short-term profit decisions at the expense of negative environmental and...
The last mile of the delivery process is the most challenging, complicated, and competitive part of getting a package to the doorstep. To meet the challenges of rising delivery volumes, growing customer demand and calls for reduced emissions, logistics companies...
China is the world’s second largest luxury market, accounting for one third of global luxury consumption (and rising). To better understand customer tastes and trends there, Mazars has released a report and survey, Chinese luxury brand consumers that reveals what...
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